blyCloud Hosted Application Services

Your data is stored in a Primary Data Center and backups are replicated across multiple environments for redundancy, including offsite replication.

Backups are performed regularly throughout the day and once nightly.

There are two ways to access blyCloud:

1. HTML5 compatible browser using our Parallels gateway site
2. Parallels RAS desktop application

• • available for Windows, MAC, IOS, and Android

Data is encrypted on secure drives.

We protect sensitive data with encryption in transit and at rest. We use SSL High Level Encryption, only accessed through our software. All transfers are secure.

Access to servers and data is limited to users with authenticated access.

Authentication is handled by Active Directory.

Data restores are managed by the data team. If it is necessary to transfer data to a physical drive from the data center, it will require purchase of a physical drive.

Yes, we assign a unique ID to each person with computer access. To access the network, you must be a named user with a working email address. We do not allow generic logins for accounts.

We do track login attempts to each server. Logs are reviewed regularly by our security team. If an event occurs, we will review logs for that event and provide necessary data.

Yes, here are a few important policy features:

• We do not allow access from outside the United States without specific policy requirements.
• We do not sell outside the United States at this time.
• We do not share information with anyone outside of the company.

blyCloud’s network is secured by installing and maintaining industry-standard firewall configurations to protect data. We avoid the use of vendor-supplied passwords and other security defaults and only allow traffic when it is acceptable to our security policy.

We test quarterly for security, monthly for backup, and daily for access lists.

We use industry-standard products to continuously monitor the networks. Additionally, we use industry-leading, US-based antivirus software.

You can easily check the status of our blyCloud hosting services by visiting the blyCloud Status Page. Additionally, you can subscribe to updates to ensure you are always aware of any potential downtimes.
blyCloud Status Page: http://status.blycloud.com

You can add or remove users at any time. Access is billed monthly, or prorated for annual contracts, and based on named users, and a service fee may be applied to process the request.

The following document will guide you through the process of configuring your profile for password resets.

blyCloud Password reset tool

You can contact blyCloud support by phone or by email:

• Phone: 844.529.4190
• Email: support@blycloud.com

The Help Desk is available:

• Monday-Friday 6am-8pm ET live answering
• Monday-Friday 8pm-2:30am ET voicemail
• Saturday-Sunday 8am-10pm ET voicemail

You can expect the following response times:

• Help Desk: 45 minutes
• Phone: 90 seconds (Monday-Friday, 8 AM-5 PM PT)
• Email: 15 minutes

When evaluating cost of cloud vs replacing your existing hardware, be sure to consider the benefits provided by a cloud environment:

• Multiple physical hosts with redundancy
• Hardware has a lifecycle of 2.5 years
• Enterprise class storage arrays with redundancy
• Multiple backup locations
• Security software and monitoring
• Networking infrastructure, redundant and managed.
• Redundant ISP connections
• Power with redundant power backups battery and generators
• Temperature control with backups and maintenance
• Generator maintenance
• Physical security, human presence, and surveillance
• Team of experts on staff in each area

You can find our SLA here. (https://www.blytheco.com/services/hosting/service-level-agreement/)

Client may terminate this Agreement via written notice to Blytheco at least thirty (30) days prior to the next billing date.