Hardware/OS, Software Extensions or Environment Requirements
Client is responsible for maintaining a workstation environment that is equivalent to Creatio’s system requirements for computer devices, operating systems, internet connectivity, and browser settings.
Previous Customizations
In the event that customizations have been made to the Creatio product and/or any third-party products (such as, but not limited to, Custom Forms, Fields, Scripts, Business Processes, Cases, Records, etc.), unless these items have been identified in this Statement of Work ("SOW"), these items will be considered outside the scope of this SOW and additional charges may apply. Blytheco is indemnified for the impacts of any customizations that are not included, identified or disclosed in this SOW.
Test Environment
Blytheco recommends that a Creatio test environment is provisioned for custom scripting, as developing custom scripts in a production environment may inadvertently cause disruption to the live environment. Blytheco will take all reasonable precautions to minimize disruption to the client’s live environment in the case that a test environment is not used, although we cannot guarantee that disruptions will not occur.
System Access
Client will provide Blytheco with proper access to Creatio, including one or more users that have a minimum access level of a System Administrator to perform services. Client will coordinate and implement all IT functions as needed to assist users with the local workstation setups required to access the program. Access to the client’s environment(s) may be requested and/or required during or after normal business hours and the client will need to make resources available for access to their systems. Additional charges may apply.
Condition of Data
For SOWs which include data conversion or import into Creatio, condition of client’s data in Creatio is the responsibility of the client. Client is aware that successful data conversion is dependent upon client-conforming data to standard import template rules. Client should be prepared to extract data from Legacy system and assemble into a Creatio standardized import template. Creatio’s ability to import data will be specified by Blytheco’s consulting team for importing most common data sets. Not all data is a suitable candidate for importing. It is expected the client will cleanse and validate data before and after it is imported into Creatio.
Blytheco shall not be responsible for any data integrity or data anomaly issues with the existing source and/or destination systems. In the event that data integrity, data anomalies, or other unforeseen data issues cause the time required to complete the implementation project as outlined herein to exceed the time estimates set forth in this SOW, additional effort will be completed on a time-and-materials basis. Should these factors be present, a change in scope may be required; in extreme cases, Blytheco may not be able to complete the data import.
Pro-rating M&S and Subscriptions
Based on the anniversary date of Client's subscription, Sales Orders which include a product purchase, maintenance or service plan price for maintenance and updates is pro-rated to your existing software plan based on the date of the original purchase.
