Hardware/OS, Software Extensions or Environment Requirements
Client is responsible for ensuring that hardware and operating systems meet or exceed the minimum requirements as listed in the Infor CRM Compatibility Guide, and all software is compatible as listed in the guide specific to their upgraded software version. Client must ensure that they have received and reviewed the document. Infor CRM and ERP should be installed on separate servers for security.
Previous Customizations
In the event that customizations have been made to the Infor product and/or any third-party products (such as, but not limited to, Programs, Data Dictionaries, Forms, Tables, Views, Stored Procedures, Reports, etc.), unless these items have been identified in this SOW, these items will be considered outside the scope of this SOW and additional charges may apply. Blytheco is indemnified for the impacts of any customizations that are not included, identified or disclosed in this SOW.
Backup and Restore
The client will have a complete and tested backup on any and all systems prior to the services being performed by Blytheco. If restoration from a backup is required, client will provide access to a resource that can operate and restore this information. The client is solely responsible for all costs associated with data recovery or data restoration required in the event a restore is required and full backups are not available
Test Environment
Blytheco recommends that client have a test database and/or a test environment prior to Blytheco performing services or installing additional software. Utilizing a Test Environment will minimize client risk to existing data by utilizing it prior to upgrading or installing applications or modifications to the production system. Blytheco can create test environments at the client request and may require a test environment within the scope of services.
System Access
Client will provide Blytheco with proper access to the server, workstations and required folders to perform services associated with the upgrade, including administrative passwords, current Infor CRM password for logging in as Administrator, remote access as required, and ample disk space for creating company data copies. Client will coordinate and implement all IT functions as needed to assist users with the local workstation setups required to access the Infor CRM program. Access to the client environment may be requested and/or required during or after normal business hours and the client will need to make resources available for access to their systems. Additional charges apply.
In order to help keep implementation costs to a minimum, Client can provide Blytheco with a remote connection that will allow for configuration to be done directly on your system. Blytheco may keep a copy of your configuration in a virtual environment setting for Development, testing and training purposes. If Client desires Blytheco to utilize their remote connection resources, remote connection charges apply.
Networking Issues
Blytheco is not responsible for any networking setups or issues, including SQL Server Management and connectivity. Administrative rights and full access to the server and appropriate subfolders will be provided to Blytheco.
Server Downtime and Rebooting
If the current installation of Infor CRM resides on the same server that will be used for the upgraded version installation, the client is aware that there will be required downtime and server re-booting necessary during normal business hours (depending on the location of the server).
Condition of Data
For SOWs which include data, condition of client’s data in Infor CRM is the responsibility of the client. Client is aware that successful data conversion is dependent upon client-conforming data to standard import template rules. Client should be prepared to extract data from Legacy system and assemble into an Infor CRM standard object import template. Infor CRM provides standard object imports for most common data. Not all data is a suitable candidate for importing. It is expected the client will scrub and validate data before and after it is imported into Infor CRM.
Blytheco shall not be responsible for any data integrity or data anomaly issues with the existing source and/or destination systems. In the event that data integrity, data anomalies, or other unforeseen data issues cause the time required to complete the implementation project as outlined herein to exceed the time estimates set forth above, additional effort will be completed on a time-and-materials basis. Should these factors be present, a change in scope may be required; in extreme cases, Blytheco may not be able to complete the data import.
Pro-rating M&S and Subscriptions
Based on the anniversary date of Client's Maintenance and Support Plan, Sales Orders which include a product purchase, maintenance or service plan price for maintenance and updates is pro-rated to your existing software plan based on the date of the original purchase.
